Purpose/Authority
In accordance with , a student has the right to seek remedy for a dispute or disagreement through a complaint or grievance procedure.
Scope/Applicability
This policy addresses a student’s right to seek a remedy for a dispute or disagreement through a designated complaint or grievance procedure. É«ÖÐÉ« (SCC) encourages students to use available informal means to have decisions reconsidered before filing a complaint or grievance.
- The Student Complaints and Grievance Procedure does not supersede existing college or system policies or procedures that include an appeal or grievance process, such as a grade appeal or a discrimination or harassment complaint.
- Upon completion of the Student Complaint process, and if the complaint is not resolved, students have the ability to submit a formal grievance with É«ÖÐÉ«.
- No retaliation of any kind will be taken against a student for participation in a complaint or grievance. Complaints and grievance procedures are protected under data privacy rights.
- Out of State Student Complaint Process: É«ÖÐÉ« has a formal Student Complaint Policy and Procedure. If your issue can't be resolved using this policy and procedure at É«ÖÐÉ« you may contact the . If you reside in another state here is a of state contacts.
Definitions:
Complaint - A verbal or written claim concerning a college issue alleging improper, unfair, or arbitrary treatment.
Grievance - A written claim raised by a student alleging improver, unfair, or arbitrary action by an employee involving the application of a college or board policy or procedure.
Retaliation - Retribution taken against a student for participating or not participating in a complaint or grievance. Retaliation of any kind is prohibited.
Student - An individual or group of individuals enrolled at É«ÖÐÉ«.
Forms:
Date of Last Review: 05/26/2022